US Specialty Care Patient Solutions & Engagement Strategy Lead

Pfizer • New York City, NY

8d • Hybrid

About The Position

The Patient Solutions & Engagement Strategy Lead is a critical role within Pfizer Specialty Care (SC), focused on enhancing the patient journey from diagnosis through treatment. This role is responsible for defining and executing the strategic roadmap for Patient Solutions and Engagement (PSE) to establish Pfizer as a leader in specialty patient support. The Strategy Lead will provide expertise and develop compliant strategies to simplify the patient and customer experience, considering the unique needs of different therapeutic areas. Working collaboratively with Patient Solutions leadership, the SC Patient Services (PPS) Lead, and marketing teams, this individual will shape the short-to-mid-term strategy for how Patient Solutions teams, HUBs, SPPs, and digital enablement integrate to ensure patient access and adherence to Pfizer's specialty medicines. By leveraging external insights and competitive trends, the role will drive proactive evolution of patient support services. Additionally, the Strategy Lead will partner with PS leaders, Pfizer Digital, and PPS to develop and govern an AI/digital roadmap for patient solutions and manage the SC PSE performance framework and dashboards.

Requirements

• Strong understanding of the US Patient Solutions Space – including Access & Reimbursement, Patient Engagement, and Advocacy.
• 12+ years of pharmaceutical industry experience with recent patient support experience.
• Bachelor's degree.
• Demonstrated track record of leading transformation agendas in patient support, commercial operations, or market access, with evidence of moving from vision to measurable outcomes.
• Working knowledge of AI/digital enablement in patient services (e.g., NBA tools, CRM platforms, automated PA workflows).
• Strategic literacy required; deep technical expertise is not.
• Experience developing outcomes-based performance frameworks and presenting them with credibility to senior leadership.
• Familiarity with the hub services landscape, including insourcing/outsourcing considerations, specialty pharmacy dynamics, and vendor partnership models.
• Proven record of challenging the status quo in the best interest of patients (while ensuring 100% compliance).
• Familiarity with strategic and operating planning processes.
• Exceptional interpersonal skills and mastery of working in a matrix environment.
• Experience working cross-functionally in the patient support space, with demonstrated ability to influence and persuade key stakeholders.
• Demonstrated strategic mindset with past example(s) of strategy contributions.
• Must be able to both drive strategy and execute with speed and high quality.
• Strong learning agility with the ability to understand and adapt to the nuances within Specialty Care, to continuously deliver rigorous and tailored solutions.
• Role model for the PFE Values (Courage, Excellence, Equity and Joy).
• Strong communication/presentation skills and executive presence to interact effectively with all levels of the organization, including senior management.
• Ability to travel 20%.
• Permanent work authorization in the United States.

Nice To Haves

• Relocation assistance may be available based on business needs and/or eligibility.

Responsibilities

• Own and advance the strategic roadmap for PSE, translating the SC Patient Solutions vision into phased plans, resource cases, and measurable milestones.
• Partner with the PSE Leadership Team (LT) to define and advance the team's vision, strategy, and competitive positioning.
• Develop the multi-year operating model strategy, including field force design, territory deployment, NBA integration, and digital-physical channel orchestration.
• Lead the SC Patient Solutions Business Activation Team (BAT) in partnership with the PSE Enablement Lead, ensuring cross-functional understanding and activation of priority strategies.
• Assess the external landscape across patient support, access strategy, and HCP engagement, delivering actionable insights on emerging trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I.
• Partner with Enablement, Pfizer Digital, and PPS to develop an AI/digital roadmap aligned with the operating model roadmap and capabilities, such as intelligent case management, predictive modeling, and FRM decision-support.
• Evaluate and recommend emerging technology platforms by monitoring vendors and solutions with GAV/Digital functional teams.
• Own the SCPSE performance framework, ensuring pull-through and accountability of leading indicators (e.g., time-to-therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g., persistence), working with IIS, Enablement, and PPS leads.
• Identify KPI evolution aligned with the operating model roadmap and brand strategies.
• Act as a key partner to brand teams for a full understanding of brand trends, patient access needs, and SCPSE strategy, including PSAC coordination between PS, PPS, and the brand team.
• Drive connectivity across SCPSE and partnering functions to ensure alignment of patient needs across the full journey, with a focus on seamless experience across all SC therapeutic areas (TAs).
• Partner with Patient Services leaders in the access and reimbursement space to represent and advance Pfizer's interests and expertise externally.
• Function as a key enabler in building a strong SCPSE enterprise culture, partnering with PX, marketing, legal, compliance, and commercial colleagues to ensure the function's value, mission, and vision are understood and activated.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior