Patient Solution Specialist

Professional Credit Service•West Chester, PA

7d•Onsite

About The Position

Professional Credit Service is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships. The Patient Solution Specialist position within the Ensource service line offers an opportunity to join a dynamic team, utilize cutting-edge technologies, provide empathetic and caring customer service to patients, and contribute to the well-being of communities and the health systems they rely on. This role also provides an opportunity to earn certification as a revenue cycle healthcare professional.

Requirements

Problem-solving skills
Enjoy helping people
Ability to multi-task
Manage a high volume of calls
Excellent communication skills
Professional speaking voice

Nice To Haves

Assisting patients with their accounts
Obtaining insurance
Assisting patients with payments/payment plans
Discussing disputes

Responsibilities

Set up acceptable payment arrangements on current self-pay balances.
Handle Inbound and outbound calls, data entry and update account information.
Help patients by answering basic medical billing and insurance questions.
Learn and utilize several healthcare database programs.
Focus on problem resolution.
Use strong analytical skills and ability to multi-task and manage a high volume of calls.
Exercise excellent communication skills with a professional speaking voice.