Patient Services Team Lead

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Paradise Valley, AZ

3d•Onsite

About The Position

Seeking an employee and patient focused phlebotomist to help operations flow smoothly at our Scottsdale based patient service center. This position will be responsible for the daily operations at the service center along with mentoring new phlebotomists and helping to ensure excellent patient diagnostic care. POSITION SUMMARY Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Requirements

Education consistent with a high school diploma or equivalent.
Two (2) years of experience within the clinical laboratory in phlebotomy/test management area.
Ability to perform complex problem solving and leadership skills required.
Communicates effectively in oral and written formats and delivery of information.
Advanced computer skills.
Excellent Customer Service skills.
Working knowledge of regulatory, accrediting, and compliance requirements.
Good leadership, communication, and interpersonal skills.
Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy.
Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Nice To Haves

Previous management experience or participation in management training programs.
Associates degree or equivalent experience.
National phlebotomy certification.

Responsibilities

Responsible for the daily operations at the service center.
Mentoring new phlebotomists.
Ensuring excellent patient diagnostic care.
Serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management.
Assisting, resolving, and reporting to and under the guidance of the area Supervisor.
Performing all technical or administrative work at an advance level of competency and efficiency.
Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.