Patient Services Supervisor

PROMPTCARE HOME INFUSION LLC•Lenexa, KS

1d•Hybrid

About The Position

As a Patient Services Supervisor, you will be responsible for overseeing the day-to-day operations of a healthcare facility. You will be responsible for providing high-quality medical services for the patients, implementing standard protocols and strict regulations to ensure the safety and security of the medical facility. You will manage a team of patient service representatives who interact with patients and their families daily.

Requirements

Excellent oral and written communication skills are required to communicate with colleagues, management, patients, and physician offices
Infusion background is required
Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence
Strong work ethics with attention to detail and quality are required
Ability to identify and address problem accounts is required

Nice To Haves

Bachelor’s degree or equivalent but not required in lieu of applicable experience in managing a similar healthcare operation
CPR+ and/or Caretend experience is preferred
3-5 years managerial experience is preferred

Responsibilities

Participates in process improvement in patient services, including improved workflows and efficiencies as well as the reduction of missed infusions, denials and operational adjustments
Enhance and standardize workflows and SOP’s throughout the patient services team to assist in achieving consistency amongst all patient services to maintain departmental goals
Assist in the updating, creation, and maintenance of new and existing policies and guidelines including the expectations for team members across patient services
Responsible for leading and participating in standard and ad-hoc meetings and presentations, including escalations, barriers, analytical report outs and project status updates on our department-wide goals
Assists in managing all Patient Management and Document Management staff, performing administrative duties to support H.R. functions including but not limited to recruitment, new hire interviews and onboarding, employee status changes and terminations, participation in disciplinary procedures and conflict resolution, training, performance reviews, and payroll/time keeping

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans