Patient Services Specialist- Atrium Health Huntersville Outpatient PRN

American Addiction Centers•Huntersville, NC

23h•Onsite

About The Position

The Patient Services Specialist at Atrium Health Huntersville Outpatient is responsible for delivering caring and compassionate customer service to ensure an excellent patient experience. This role requires strong interpersonal skills for interacting with patients and families in various sensitive situations, along with critical thinking and decisive judgment in a dynamic environment. Key duties include managing patient registration, insurance verification, scheduling, collections, and cash receipting, all while adhering to established standards for accuracy and patient satisfaction. The specialist will also encourage the use of front-end technology during registration, maintain confidential patient information, assist with billing, and demonstrate knowledge of emergency codes and healthcare regulations. Additionally, the position involves monitoring inventory and stocking medications and equipment. This is a part-time, as-needed (PRN) position, covering multiple locations within the Greater Charlotte Market, including opening and closing responsibilities in Charlotte, Huntersville, Matthews, Concord, and Monroe areas.

Requirements

High School Diploma or GED required
Computer experience required
Customer relations experience required

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program