Patient Servcies Specialist PRN

American Addiction Centers • Huntersville, NC

1d • $20 - $30 • Hybrid

About The Position

The Patient Services Specialist PRN is a part-time role responsible for providing excellent patient experiences through compassionate customer service. This position involves managing patient registration, insurance verification, scheduling, cash receipting, and handling patient information with accuracy and confidentiality. The specialist will also assist with billing functions, monitor medical inventory, and respond to emergency codes. This role requires strong interpersonal and critical thinking skills to manage a fast-paced environment effectively.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Nice To Haves

• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assist billing functions accurately and/or direct to appropriate billing office.
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED