Patient Services Specialist 3 - UW Medical Center Montlake Vascular Diagnostic Clinic

University of Washington Medical Center•Seattle, WA

2d•Onsite

About The Position

UW Medical Center- Montlake Vascular Diagnostic Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). This full-time (40 hours per week) position is Monday-Friday, 8:30 am - 5:00 pm, conveniently located near public transportation. The D.E. Strandness, Jr. Vascular Laboratory at UW Medical Center (UWMC) – Montlake is the premier choice for vascular ultrasound in the Pacific Northwest, offering a complete range of vascular ultrasound examinations accredited by the Intersocietal Accreditation Commission. Our dedicated staff works closely with vascular surgery, transplant clinics, and other local departments to schedule and provide excellent, patient-centered diagnostic care for outpatients, inpatients, and emergency department patients. The team consists of registered vascular technologists and world-class academic vascular surgeons who deliver timely, accurate results.

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience

Responsibilities

Monitor incoming orders to EPIC work queues, online ticketing appointments, no show and cancellation reports, and fax.
Enter imaging orders from outside facilities which are received by fax.
Examine orders and appointments for correct procedure, appropriate indication, proper exam duration.
Contact team members, patients and/or care team to request further clarification and/or changes to orders if needed.
Schedule vascular ultrasound appointments at UWMC- Montlake and Eastside Specialty Center by phone and electronic medical record messaging with patients, caregivers, and medical staff.
Work with vascular technologist team and manager to accommodate urgent vascular exams.
Coordinate visits with vascular surgery and other clinics.
Prepare and send reminder messages and letters.
Register and check in patients for the vascular laboratory.
Edit resource schedule templates in EPIC according to available staffing, including adjusting the schedule for vacations and other planned absences.
Obtain a thorough knowledge of examination types in order to schedule appropriately and to predict staffing needs.
Have knowledge of basic anatomy and medical terminology to enable proper scheduling.
Gain the ability to differentiate between emergent, urgent and routine examinations.
Verification of insurance requirements and appropriate indications for each examination type.
Identify which patients will need pre-authorizations.
Enter and track authorization status.
Submit appropriate billing and insurance information to assist patients in receiving individualized cost estimates for their imaging exams.
Exhibit strong communication skills to ensure smooth flow throughout the vascular laboratory and referring clinics.
Be an active participant in caring for our patients.
Respond to patient’s needs and concerns as appropriate, maintaining the Patient First mentality.
Collaborate with associated departments to streamline patient experience and workflow efficiency.
Assist in identifying and providing solutions for complex workflow inefficiencies including: external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services.
Ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success.
Develop and maintain good working relationships within the department and with all healthcare providers.
Support their team in day-to-day operational goals.
Maintain clean, organized, professional work area, orders office supplies, and performs other related duties as assigned.