Patient Services Specialist - Mercy South Sleep Center

Mercy • Saint Louis, MO

4d • Onsite

About The Position

As a Patient Services Specialist supporting the Mercy Sleep Center, you will play a key role in ensuring smooth and efficient patient access. Core responsibilities include completing prior authorizations, managing preregistration tasks, and coordinating patient scheduling for diagnostic sleep studies and neurodiagnostic procedures.

Requirements

• High school diploma or equivalent.
• Proficiency in computers, typing and Microsoft Office.
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
• 2 years combined experience in prior authorization and scheduling.

Nice To Haves

• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Knowledge of and experience using an Epic RC/EMR system is preferred.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Benefits

• Comprehensive Health Coverage – Day one medical, dental, and vision through United Healthcare
• Generous PTO – Up to 34 days annually , including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave – Supporting you and your growing family
• 401(k) with Employer Match – Invest in your future with confidence
• Tuition Reimbursement – Up to $2,000/year for continuing education
• Dependent Care FSA Contribution – $100/month for eligible participants
• Paid Volunteer Time – Give back to your community while on the clock
• Free Parking – Convenience that saves you time and money
• Career Growth Opportunities – Advance your skills and grow within Mercy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED