Patient Services Specialist- Atrium Health Indian Trail Internal Medicine

Advocate Health and Hospitals Corporation•Indian Trail, NC

1d•Onsite

About The Position

This role is for a Patient Services Specialist at Atrium Health Indian Trail Internal Medicine. The position is full-time, working Monday through Friday from 8:00 am to 5:00 pm. The specialist is expected to exemplify caring and compassionate customer service to create an excellent patient experience. This involves providing exemplary interpersonal skills, demonstrating critical thinking and decisive judgment in a fast-paced environment, and the ability to work both independently and cohesively within a team. Key responsibilities include managing patient registration, insurance verification, scheduling, collection and cash receipting, and handling arrival/departure desk activities. The role also involves encouraging patient use of front-end technology, entering and maintaining confidential patient information, assisting with billing functions, and monitoring inventory of medications and emergency equipment.

Requirements

High School Diploma or GED required
Computer experience required
Customer relations experience required

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program