Patient Services Specialist- Atrium Health Indian Trail Internal Medicine

American Addiction Centers•Indian Trail, NC

2d•$20 - $30•Onsite

About The Position

The Patient Services Specialist at Atrium Health Indian Trail Internal Medicine is responsible for exemplifying caring and compassionate customer service to create an excellent patient experience. This role requires exemplary interpersonal skills to interact with patients and families in sensitive situations, demonstrating critical thinking and decisive judgment in a fast-paced environment. The specialist will manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities, ensuring accuracy and an outstanding patient experience. They will also encourage patient use of front-end technology, maintain confidential patient information, assist with billing functions, and monitor inventory of medications and emergency equipment.

Requirements

High School Diploma or GED required.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred.
Front desk practice experience preferred.

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourage patient utilization of front-end technology during the registration process.
Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
Assist billing functions accurately and/or direct to appropriate billing office.
Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications/equipment.