Patient Services Specialist- Atrium Health Myers Park Internal Medicine

American Addiction Centers • Charlotte, NC

1d • $20 - $30 • Onsite

About The Position

The Patient Services Specialist role at Atrium Health Myers Park Internal Medicine is a full-time position responsible for creating an excellent patient experience through compassionate customer service. This role involves managing various front-desk activities, including patient registration, insurance verification, scheduling, cash receipting, and handling patient arrivals and departures. The specialist will also encourage the use of front-end technology, maintain accurate patient information, assist with billing functions, and demonstrate proficiency in emergency codes and healthcare regulations. Additionally, the role requires monitoring inventory of medications and equipment.

Requirements

• High School Diploma or GED require
• Computer experience required
• Customer relations experience required

Nice To Haves

• Experience with Medical Records Software preferred
• Front desk practice experience preferred

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED