Patient Services Specialist - Atrium Health Charlotte PRN
About The Position
The Patient Services Specialist is responsible for exemplifying caring and compassionate customer service to create an excellent patient experience. This role provides exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations. The specialist demonstrates critical thinking skills and decisive judgment in a hectic environment, with the ability to work cohesively on a team and independently with minimal supervision. Key duties include managing patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities. The role also involves encouraging patient utilization of front-end technology, entering and maintaining confidential patient information, assisting with billing functions, and demonstrating proficiency in emergency codes and healthcare regulations. Additionally, the specialist monitors inventory of medications and emergency equipment.
Requirements
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourage patient utilization of front-end technology during the registration process
- Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assist billing functions accurately and/or direct to appropriate billing office
- Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitor inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
