Patient Services Specialist

Florida Cancer Specialists•Sun City Center, FL

1d•Onsite

About The Position

The Patient Services Specialist (PSS) role involves handling clerical duties within a medical clinic. The position is structured into 'stations,' each with a distinct set of job duties. Employees are expected to learn and perform all duties across all front office stations, assisting co-workers as needed. The role requires strong copywriting and editing skills, attention to detail, the ability to meet time-sensitive priorities, and flexibility in adapting to changing priorities. Other duties and projects may be assigned.

Requirements

High School Diploma / GED required.
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Background and drug screens required.
Must receive various vaccinations, including the influenza vaccine, barring an approved exemption.