Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Serves as the primary point of contact for patients and their families, assisting them in understanding and accessing healthcare services. Provide guidance and support to patients in scheduling all appointments. Conduct virtual visits/phone visits with patients. Enter all information in EHR and send information about sessions to billing. Answer questions in person and over the phone about our programs, such as the Memory Care Clinic and others. Send all documentation to the patient's primary care physician and neurologist. Confirm and enter referrals for patients. Collaborate with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access. Database Management: Maintain accurate and up-to-date records of patient interactions and services provided. Administrative duties such as answering the phone, scheduling management for the supervisor. Represent the organization at community events, staff meetings, and other meetings as needed. Engage the public and promote awareness through local health fairs and community networking.
Requirements
- A High School diploma or GED
- 1-year Customer Service, office, or related experience
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Assisting patients in understanding and accessing healthcare services
- Providing guidance and support to patients in scheduling all appointments
- Conducting virtual visits/phone visits with patients
- Entering all information in EHR and sending information about sessions to billing
- Answering questions in person and over the phone about programs
- Sending all documentation to the patient's primary care physician and neurologist
- Confirming and entering referrals for patients
- Collaborating with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access
- Maintaining accurate and up-to-date records of patient interactions and services provided
- Answering the phone
- Scheduling management for the supervisor
- Representing the organization at community events, staff meetings, and other meetings as needed
- Engaging the public and promoting awareness through local health fairs and community networking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
