Patient Services Specialist for MOHS/Dermatology in NW Portland
About The Position
The Oregon Clinic is hiring a full-time Patient Services Specialist for its Portland Dermatology Clinic in Northwest Portland. This phone-based role supports patients, physicians, and other stakeholders by helping provide a consistent, efficient, and easy care experience. The position is located at the Machine Works Building in the Pearl District, with free employee parking. Typical workdays are Monday through Friday, 7:30 a.m. to 4:30 p.m.; weekly office hours range from 32 to 40 hours. The role involves patient check-in and check-out, scheduling and rescheduling appointments or surgeries according to office protocols and physician requests, collecting and completing insurance information, answering calls on a multi-line phone system, processing referrals and electronic faxes, and updating records. The Oregon Clinic describes its work as delivering world-class care with kindness and empathy and providing care tailored to each patient's needs. The Oregon Clinic is an Oregon-based, physician-owned, multispecialty medical and surgical practice with 1,500 team members across 30 specialties and its business office. The organization emphasizes excellence, compassionate and joyful connection, inclusive collaboration, humble listening, and integrity. It welcomes and embraces diversity and is an alcohol- and drug-free workplace; offers are contingent on successful drug and background screenings.
Requirements
- At least one year of work experience is strongly preferred; medical-office experience is preferred.
- Prior electronic medical record (EMR) experience is strongly preferred.
- Strong customer service skills and experience are preferred.
- Familiarity with insurance and referral processes.
- Ability to initiate work, work independently, and multitask effectively.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- Commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty-care, dermatology, or healthcare-scheduling experience.
- Epic experience.
Responsibilities
- Check in and check out new and established patients.
- Schedule and reschedule patient surgeries and appointments according to office protocols and physician requests, supporting efficient physician scheduling and patient access.
- Obtain and complete insurance information.
- Answer calls using a multi-line phone system.
- Process incoming referrals and electronic fax submissions.
- Update records as needed.
- Perform other duties as assigned.
Benefits
- Employee is 100% covered for medical, dental, and prescription insurance.
- Generous 401(k) plan.
- Flexible Spending Account options.
- Paid time off.
- Nine paid holidays annually.
- Wellness program and employee assistance services.
- 70% of a Tri-Met transit pass is covered.
- Employee discounts.
- Optional benefits such as pet insurance.
- Free employee parking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
