Patient Services Specialist for MOHS/Dermatology in NW Portland

The Oregon Clinic•Portland, OR

6d•Onsite

About The Position

The Oregon Clinic is hiring a full-time Patient Services Specialist for its Portland Dermatology Clinic in Northwest Portland. This phone-based role supports patients, physicians, and other stakeholders by providing consistent, efficient, and easy service, helping patients receive care tailored to their needs. The position is based at the Machine Works Building in the Pearl District, where free employee parking is available. Typical hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.; weekly office hours range from 32 to 40 hours. The role involves checking patients in and out, scheduling and rescheduling surgeries and appointments, collecting insurance information, answering calls on a multiline phone system, processing referrals and electronic fax submissions, and updating records. The Oregon Clinic describes itself as Oregon’s largest physician-owned, multispecialty medical and surgical practice, with 1,500 team members across 30 specialties and its business office. Its stated values include excellence, compassionate and joyful connection, inclusive collaboration, humble listening, and integrity. The organization welcomes diverse backgrounds and aims to promote diversity, equity, safety, and inclusion in interactions with patients, physicians, and team members. It is an alcohol- and drug-free workplace; offers are contingent on successful drug and background screenings.

Requirements

At least one year of work experience is strongly preferred, preferably in a medical office.
Prior electronic medical record (EMR) experience is strongly preferred.
Strong customer service skills and experience are preferred.
Familiarity with insurance and referral processes.
Ability to initiate work, work independently, and multitask effectively.
Excellent attendance and work ethic.
Positive attitude and willingness to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
Commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, dermatology, and healthcare scheduling experience.
Epic experience.

Responsibilities

Check in and check out new and established patients.
Schedule and reschedule patient surgeries and appointments according to office protocols and physician requests, promoting efficient physician scheduling and patient access.
Obtain and complete insurance information.
Answer phones on a multiline phone system.
Process incoming referrals and electronic fax submissions.
Update records as needed.
Perform other duties as assigned.

Benefits

Employee-paid medical, dental, and prescription insurance coverage is 100% covered by the employer.
Generous 401(k) plan.
Flexible Spending Account options.
Paid Time Off.
Nine paid holidays annually.
Wellness program and employee assistance services.
70% of Tri-Met transit pass covered.
Employee discounts.
Optional benefits such as pet insurance.
Free employee parking.