Patient Services Specialist

Fox Valley Orthopaedic Associates•Elgin, IL

11d•Hybrid

About The Position

Responsible for greeting patients and visitors, registering patients, facilitating the completion of documentation, preparing patient charts in advance of scheduled appointments, and collecting payments in a professional and timely manner.

Requirements

High school diploma or equivalent.
One (1) year of relevant administrative work experience.

Nice To Haves

Two (2) plus years of relevant administrative work in experience in a healthcare environment.
Knowledge of medical office procedures and the ability to interact with patients, physicians and co-workers.

Responsibilities

Review patient charts (chart prep) to prepare for the following workday, notating necessary documents needed from the patient or family.
Prepare the waiting room for patients.
Greet patients.
Inform patients and families of the registration process.
Input patient information into the EHR (Electronic Health Record) accurately.
Check patients in using both electronic tools and paper forms to ensure all necessary patient information and documents are obtained: including insurance card/information, patient identification, physician and insurance referrals, and personal/work injury/third party information as necessary.
Facilitate the scheduling and registration of OrthoFirst (unscheduled) patients.
Inform patients and families of medical record request and clinical forms completion (i.e. FMLA) processes and collect appropriate fees.
Collect and process payments keeping an accurate record of payments received.
Direct patients to the appropriate clinic.
Answer patient inquiries or direct to the appropriate resources as needed.
Answer internal calls and assist or warm transfer as appropriate.
Schedule appointments as needed.
Maintain a professional and clean work environment, including replenishing supplies needed at the front desk.
Assist in training new employees as necessary.