Patient Services Specialist - Transplant Center

Vanderbilt University Medical Center•Nashville, TN

12d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Patient Services Specialist for their Transplant HIM Team in Nashville, Tennessee. This role provides service to patients before, during, and after appointments with minimal guidance. The specialist will facilitate efficient workflow, support technology use, and engage in effective communication. This position involves navigating complex patients, including scheduling with multiple services and coordinating with outside facilities or providers. The shift is Monday to Friday, 8:00 am to 4:30 pm, with no nights or weekends. VUMC is committed to an environment where everyone can thrive and where uniqueness is celebrated, fostering a sense of purpose and pride among its employees.

Requirements

1 year of relevant work experience.
High School Diploma or GED.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Novice): The ability to receive and record patient information.
Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology.
Appointment & Procedural Scheduling (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and are ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedures that apply to your own job.
Provides guidance to entry-level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.