Patient Services Specialist - Orthopedics

Providence • Seattle, WA

14h • Onsite

About The Position

At our Orthopedic Clinics, we treat injuries including arthritis pain, back pain, joint pain and pain from strains and sprains that impact our patients’ quality of life. Join our team to help patients with musculoskeletal needs overcome chronic joint pain and injury. Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you’ll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Patient Service Specialists are responsible and accountable for the coordination of information and support needed for the flow of patients at our clinics. As a patient-facing caregiver, you’ll provide customer service, helping patients through processes like check-in, registration, billing/financial aide and insurance. Patient Service Specialists work in conjunction with our clinical teams to assist with scheduling, clinic operations and more. The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year medical office or related healthcare experience OR 6 months Experience as a Providence employee in an Associate PSS position.

Responsibilities

• Coordination of information and support needed for the flow of patients at our clinics.
• Provide customer service, helping patients through processes like check-in, registration, billing/financial aide and insurance.
• Assist with scheduling, clinic operations and more.
• Perform all core front-office functions with increased independence and efficiency.
• Perform all aspects of the Associate PSS.
• Responsible for patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties.
• Demonstrate a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
• Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.
• Changes in benefits, including paid time-off, happen for various reasons.
• These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed