Patient Services Representative - Twin Cities Orthopedics

Revo Health•Plymouth, MN

2d•$39,049 - $57,858•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service. This is a full-time role, Monday – Friday from 5:00 AM - 1:30 PM out of our Plymouth Orthopedic Surgery Center. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience
Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to complete job-required training.
Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Ability to demonstrate prompt and reliable attendance.
Ability to work in the clinic, office, or surgery center during business hours
Ability to travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Ability to communicate and interact respectfully and professionally.
Ability to prioritize workload while being flexible to meet the expectations of the daily operations.
Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Ability to understand and execute a variety of instructions.
Ability to effectively operate equipment and communicate on and operate the phone system.
Ability to work independently with minimal supervision
Ability to travel to other work locations, if required

Nice To Haves

Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Responsibilities

Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
Verify all patients’ insurance is accurately updated
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
Responsible for all patient chart preparation and break down of charts
Assists with patient pre-operative phone calls and surgery scheduling
Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
Any and all other duties as assigned