Patient Services Specialist

DMOS Orthopaedic Centers • West Des Moines, IA

15h • Hybrid

About The Position

The Patient Services Specialist is a central point of contact for patients calling the office. The role provides a kind, helpful phone experience and directs patients to the appropriate resource for appointment scheduling, nursing questions, or billing inquiries. Specialists work alongside a team in an individual cubicle that can be tailored to their style. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., at the second-floor West Des Moines office. A hybrid work arrangement, including remote work, may be available after training and once the employee is ready and meets position metrics.

Requirements

• Ability to communicate clearly and professionally, listen, ask questions, and avoid interrupting.
• Customer service experience assisting individuals with varying backgrounds.
• Ability to reassure nervous patients.
• Ability to multitask efficiently, organize information, and assist patients in a timely manner.

Nice To Haves

• Prior experience in a call center environment and/or medical office.
• Call center or phone experience.

Responsibilities

• Answer incoming calls using a headset.
• Accurately and efficiently gather information about patients, insurance, and their situations.
• Match patients with a referred provider or the first available provider appropriate for their issue.
• Communicate clearly and professionally, listen carefully, ask questions, and avoid interrupting.
• Provide reassurance to nervous patients and assist callers with varying backgrounds.
• Multitask by gathering information while researching, organizing details, and helping patients promptly.

Benefits

• Consistent, reliable Monday-through-Friday schedule with no nights or weekend coverage.
• Opportunity for overtime processing referrals.
• Opportunity for a hybrid schedule after training and meeting position metrics.
• Friendly, fun, and dedicated peers.
• 401(k) with a company contribution, even if the employee does not contribute.
• Health, dental, and vision insurance.
• Generous paid time off, with hourly employees able to earn up to 22 days per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed