Patient Services Specialist

Florida Cancer Specialists•Sun City Center, FL

12d•Onsite

About The Position

Florida Cancer Specialists & Research Institute (FCS) is seeking a Patient Services Specialist (PSS) to provide accurate chart preparation for all upcoming office visits, Hospital Follow Up visits, and New Patient visits. This role will handle most clerical duties associated with a medical clinic. The PSS position is divided into "stations," each with distinct job duties. However, every PSS employee is required and expected to assist co-workers in performing all PSS job duties at all times. All employees hired for this position will be expected to learn and perform all duties of all front office stations. Due to different office layouts, the person in a named station may not perform all listed duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned.

Requirements

High School Diploma / GED required.
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Background, drug, and nicotine screens required.
All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.
As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.
Medical Marijuana cards are not recognized.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Provide accurate chart preparation for all upcoming office visits, Hospital Follow Up visits and New Patient visits.
Handle most clerical duties associated with a medical clinic.
Learn and perform all duties of all front office stations.
Assist co-workers in performing every job duty of a PSS at all times.
Perform other duties and projects as assigned.