Patient Services Specialist - Surgical Oncology & Colorectal Surgery

Advocate Health and Hospitals Corporation•Macon, GA

4d•Onsite

About The Position

The Patient Services Specialist will work in the Surgical Oncology & Colorectal Surgery department. This full-time position is responsible for creating an excellent patient experience through caring and compassionate customer service. The role involves managing patient registration, insurance verification, scheduling, cash receipting, and handling front-end technology utilization. The specialist will also maintain confidential patient information, assist with billing functions, and monitor inventory of medications and emergency equipment. This position requires strong interpersonal skills, critical thinking, and the ability to work both independently and as part of a team in a fast-paced environment.

Requirements

High School Diploma or GED require.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program