Patient Services Specialist Family Medicine

Advocate Health and Hospitals Corporation•Elkin, NC

1d•Onsite

About The Position

The Patient Services Specialist in Family Medicine, located at WFBMG Hugh Chatham: Chatham Medical Park - Family Medicine, is a full-time position responsible for creating an excellent patient experience through compassionate customer service. This role involves managing patient registration, insurance verification, scheduling, cash receipting, and front-end technology utilization. The specialist will maintain accurate patient information, assist with billing functions, and ensure proficiency in emergency codes and healthcare regulations. The position requires strong interpersonal and critical thinking skills to handle sensitive situations in a fast-paced environment, working both independently and as part of a team.

Requirements

High School Diploma or GED required
Computer experience required
Customer relations experience required

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment