Family Medicine Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Provides excellent customer service. Schedules patient appointments using computer systems, following clinic guidelines and processes. Patient Check In and Check Out Ensure the accurate and complete entry of patient information. Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders). Provides expertise in insurance verification, using both online and phone systems. Verifies insurance benefit eligibility for services.
Requirements
- High School diploma or GED
- 1-year Customer Service, office, or related experience
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Cash-handling responsibilities
- Providing excellent customer service
- Scheduling patient appointments using computer systems, following clinic guidelines and processes
- Patient Check In and Check Out
- Ensuring the accurate and complete entry of patient information
- Collecting patient co-payments in various forms (cash, credit card, checks/money orders)
- Insurance verification, using both online and phone systems
- Verifying insurance benefit eligibility for services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
