Bi Lingual Spanish Patient Services Specialist- Atrium Health Kenilworth -OB/GYN

Advocate Health and Hospitals Corporation • Charlotte, NC

2d • Onsite

About The Position

The Patient Services Specialist will exemplify caring and compassionate customer service to create an excellent patient experience. This role requires exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations. The specialist must demonstrate critical thinking skills and decisive judgment in an often-hectic environment, with the ability to work cohesively on a team and independently with minimal supervision. Responsibilities include managing patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience. The role also encourages patient utilization of front-end technology during the registration process, enters and maintains confidential and accurate patient information (including insurance, billing, and payment information), and assists with billing functions or directs to the appropriate office. The specialist must demonstrate proficiency in emergency codes and responses, as well as applicable federal and state healthcare regulations. Additionally, they will monitor inventory and stock medications, narcotics, and emergency medications/equipment. Effective communication skills are essential to support a diverse patient population, with Spanish language proficiency being preferred to enhance communication with patients and families.

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Spanish language proficiency required to effectively communicate with patients and families served by this location.

Nice To Haves

• Experience with Medical Records Software preferred
• Front desk practice experience preferred
• Spanish language proficiency is preferred to enhance communication with patients and families served by this location.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front-end technology during the registration process
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assist billing functions accurately and/or direct to appropriate billing office
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment
• Utilize effective communication skills to support a diverse patient population

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED