Patient Services Specialist Lead

University of Washington•Seattle, WA

8d•Onsite

About The Position

UW Medical Center-Montlake's Admitting Department is seeking a Patient Services Specialist Lead. This role serves as a primary resource for training, guiding, and auditing the work of Patient Services Specialists (PSS), supports front desk operations to ensure smooth patient flow, and assists patients and families with registration, rooming, and identification. The Lead also collects demographic and financial information, obtains consents, verifies insurance, and coordinates with various departments and external facilities.

Requirements

High school graduation or equivalent.
Three years of healthcare or administrative experience.
Equivalent education/experience may substitute for stated requirements.

Responsibilities

Collect and verify demographic and financial information.
Obtain consents and complete registration in Epic ADT.
Coordinate referrals, manage medical records, and schedule interpreter services.
Triage phone calls and ensure accurate patient identification and admission.
Perform front desk tasks including check-in, discharge, appointment scheduling, and payment collection.
Float between departments as needed.
Take on lead responsibilities or other assigned duties.
Serve as the primary resource for training, guiding, and auditing the work of Patient Services Specialists (PSS).
Support front desk operations and ensure smooth patient flow.
Greet and assist patients and families to ensure accurate registration, rooming, and identification.
Collect correct demographic and financial information, including consents and agreements.
Verify insurance coverage and coordinate with departments, external facilities, and Financial Counseling.