Patient Services Specialist Lead
About The Position
UW Medical Center-Montlake - Admitting Department has an outstanding opportunity to hire a Patient Services Specialist Lead. This position serves as the primary resource for training, guiding, and auditing the work of Patient Services Specialists (PSS), supports front desk operations, and ensures smooth patient flow. The role involves greeting and assisting patients and families to ensure accurate registration, rooming, and identification, collecting correct demographic and financial information, including consents and agreements, and verifying insurance coverage and coordinating with departments, external facilities, and Financial Counseling.
Requirements
- High school graduation or equivalent
- Three years of healthcare or administrative experience
- Equivalent education/experience may substitute for stated requirements
Responsibilities
- Collect and verify demographic and financial info, obtain consents, and complete registration in Epic ADT
- Coordinate referrals, manage medical records, and schedule interpreter services
- Triage phone calls and ensure accurate patient identification and admission
- Perform front desk tasks such as check-in, discharge, appointment scheduling, and payment collection
- Float between departments as needed and take on lead responsibilities or other assigned duties
Benefits
- Outstanding benefits
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
