Patient Services Specialist I – Podiatry Surgery Scheduling Coordinator

Baylor Scott & White Health•Waco, TX

14d

About The Position

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. This role is ideal for someone who enjoys staying busy, takes pride in providing exceptional customer service, works well as part of a team, and is motivated to take ownership of their work in a fast-paced, collaborative healthcare environment.

Requirements

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
Less than 1 Year of Experience

Responsibilities

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arranges follow-up visits and referral appointments.
Assists with patient registration by collecting and verifying insurance information.
Verifies patient demographics and enters changes into the computer system.
Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls.
Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
Coordinate patient scheduling, referrals, and authorization activities.
Support patients throughout the check-in and check-out process while ensuring a high-quality customer experience.
Assist with insurance-related processes, payment collection, and estimate review activities.