Patient Services Specialist I - Primary Care Clinic (Front Desk)

Baylor Scott & White Health•Temple, TX

14d

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role supports high-quality, patient-centered care by assisting with patient relations, registration, check-in and check-out, scheduling, insurance verification, payments, phone calls, and medical records duties as requested. The specialist provides accurate information to patients and approved outside entities and may discuss financial arrangements with patients.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening, interpersonal, oral and written communication skills, and professional, pleasant, respectful telephone etiquette.
Ability to adapt communication style to different audiences; listen empathetically; and communicate in a sensitive, upbeat, optimistic, articulate, gracious, and tactful manner.
Ability to assess requests promptly using electronic and paper resources and respond accurately to patient inquiries.
Ability to calm upset patients while maintaining a composed and professional demeanor.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Comfort working in a fast-paced, constantly changing, and stressful environment.
Ability to provide empathetic, patient-centered service in a fast-paced clinical environment.

Nice To Haves

Experience with insurance verification, benefit explanation, or related healthcare front-office functions is preferred.

Responsibilities

Assist with patient relations, check-in, check-out, scheduling, insurance verification, and phone calls.
Arrange follow-up visits and referral appointments.
Register patients by collecting and verifying insurance information, verifying demographics, and entering changes into the computer system.
Direct patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine inquiries about practice services, hours of operation, and related matters.
Ensure patient complaints are handled appropriately.
Assist with medical records duties as requested.