Front Desk- Primary Care Clinic

Henry Ford Health • Farmington Hills, MI

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About The Position

Henry Ford Health is seeking a friendly, enthusiastic, and detail-oriented Front Desk Professional to join its primary care team in Farmington Hills, Michigan. The role is the first point of contact for patients and visitors and supports a welcoming, positive clinic experience from check-in through checkout. The Front Desk Professional also provides administrative and clerical support to help the healthcare team work efficiently and focus on patient care.

Requirements

• High school diploma or equivalent, or one year of applicable cumulative, job-specific experience.
• Attention to detail when handling patient information, scheduling, documentation, and financial transactions.
• Friendly, professional customer-service approach and a genuine desire to help patients feel welcomed and supported.
• Ability to manage multiple responsibilities, adapt to a busy environment, and work collaboratively with others.

Nice To Haves

• Medical office experience.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage patient check-in and checkout and ensure required documentation is completed accurately and efficiently.
• Verify and update patient demographic information.
• Obtain and confirm authorizations and precertifications.
• Process medical record release requests.
• Schedule and confirm appointments.
• Enter, review, and submit daily charges for patient procedures and services.
• Collect patient co-payments.
• Reconcile daily reports and deposits accurately.
• Provide administrative and clerical support to the assigned area.
• Deliver excellent customer service with a positive attitude and patient-first mindset.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED