Patient Services Specialist I - Ob/Gyn, Pearland (Bilingual)

University of Texas Medical Branch (UTMB)•Pearland, TX

12d•Onsite

About The Position

The Patient Services Specialist I creates a positive patient experience by exceeding expectations in customer service and patient care. The role coordinates clerical and medical activities for a healthcare team, handles patient registration, and facilitates access to UTMB services for new and returning patients. The position is based onsite in a standard hospital, clinical, and/or office environment and follows a Monday through Friday schedule, 8:00 am to 5:00 pm. Actual salary is commensurate with experience.

Requirements

Associate’s degree and no experience; an equivalent combination of relevant education and experience may be considered.
For departments reporting under Health System Ambulatory Operations, obtain a valid Basic Life Support (BLS) certification within 90 days of hire and maintain it while employed in this position.
Proficiency using a PC, including experience with Excel, Word, and database management packages.
Analytical ability and ability to collect and trend data.
Knowledge of patient care and patient problems.
Excellent human relations and written and oral communication skills.
Ability to problem-solve.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide high-level customer service to internal and external customers and interact professionally with patients, physicians, referral sources, and the treatment team.
Answer calls accurately, obtain needed information, document and triage calls appropriately, and complete telephone encounters when appropriate.
Advocate for patients and coordinate with other departments to meet shared goals; address concerns, support service recovery, and escalate issues as needed.
Maintain confidentiality of patient and clinical information accessed or communicated through email, computer, fax, and mail.
Schedule appointments according to clinical entity policies; coordinate financial counseling for day surgery and make appointment reminder calls.
Educate patients or responsible parties about billing and financial responsibilities, including third-party benefits; provide out-of-pocket cost estimates and counsel patients about unpaid bills.
Arrange future clinic follow-ups, referrals, and ancillary service appointments at the time of service.
Arrive patients and prepare paperwork and charts for visits.
Accurately receipt collected monies, distribute tokens, and authorize deferments.
Verify eligibility, pre-register patients, and collect patient demographics and third-party coverage information at every encounter.
Obtain and document information required for third-party reimbursement and ensure compliance with Medicare and third-party coverage requirements.
Communicate access or authorization obstacles to patients, referral sources, UTMB physicians, and clinical staff.
Disposition each patient within the designated timeline and follow departmental internal controls.
Complete required competency-based training and testing annually, review relevant announcements and communications, and complete work accurately, effectively, and efficiently.
Secure files containing money or confidential information, properly dispose of printed patient information, log off computers when leaving the workstation, and keep passwords confidential.
Participate in team meetings and activities and support team and department goals.
Perform related duties as required.