Patient Outreach Services Specialist (Phlebotomist) - OB/GYN - Austell

5000 Wellstar Medical Group, LLC•Mableton, GA

20h

About The Position

Under the supervision of the Outreach Supervisor or designee, the Patient Outreach Services Specialist performs technical and non-technical duties at Wellstar Laboratory Outreach specimen collection locations. The role includes patient registration and test order entry in Wellstar Epic and Quest and LabCorp systems; checking orders, patient identification, insurance, and test information; resolving customer service issues; collecting and processing specimens; and preparing specimens for laboratory transport. The specialist also supports physicians, office staff, and patients with laboratory testing questions and issues, and performs quality assurance, equipment maintenance, safety, and regulatory tasks in accordance with CLIA and CAP requirements.

Requirements

High school diploma or GED.
One year of previous computer registration skills, or completion of a Wellstar Lab Outreach externship.
BLS, American Red Cross BLS, or BLS Instructor certification required upon hire.
Excellent customer service skills and verbal and written communication skills.
Efficient and accurate computer skills.
Ability to maintain a professional demeanor under stressful conditions, multitask efficiently, stay organized, and remain composed in difficult situations.

Nice To Haves

One year of customer service experience, or completion of a Wellstar Lab Outreach externship.
One year of phlebotomy and specimen processing experience, or completion of a Wellstar Lab Outreach externship.

Responsibilities

Register patients and verify laboratory orders, patient identification, insurance, test information, and expected dates in Epic, Quest, and LabCorp systems.
Scan patient identification, insurance cards, and manual laboratory orders into Epic; enter test orders and follow special test-reporting procedures.
Collaborate with physicians and office staff to confirm order accuracy and ensure reports and results reach the appropriate personnel.
Record registration activity, complete monthly audits of non-Wellstar registrations, and ensure STAT specimens and scheduled pickups meet time guidelines.
Print and explain ABNs when required and obtain patient signatures; collect approved SP3 time-of-service payments.
Identify patients according to Wellstar patient safety policies and perform venipuncture on patients of all ages, following procedures for difficult draws.
Process and package specimens according to requirements and DOT guidelines for courier pickup; collect and process specialty testing kits and tests.
Maintain current knowledge of test, tube, specimen, and specialty testing requirements for Wellstar, Quest, and LabCorp.
Follow proper hand hygiene and patient safety practices.
Assist physicians and office staff with laboratory orders, test selection, research, issue resolution, billing issues, and reprinting or faxing laboratory reports.
Notify physicians or designees of critical results as requested and contact patients when specimen recollection is necessary.
Respond to patient questions and concerns, escalate issues appropriately, and serve as a liaison between office managers and supervisors about location concerns.
Maintain organized on-site records and documents for three months.
Perform daily equipment quality assurance checks, quarterly safety inspections, and quarterly chemical inventory inspections; prepare reports as required.
Complete monthly workload tallies and annual personnel requirements, including procedure reviews, continuing education, and employee physical examinations.
Remain current with CLIA and CAP requirements, attend mandatory staff meetings, comply with Wellstar policies and standards, and perform other assigned duties.