Patient Services Specialist/Front Desk

Ascend Vision Partners•Oklahoma City, OK

3d•Onsite

About The Position

The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

Requirements

High School diploma or equivalent, required.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.

Nice To Haves

Certified Patient Services Specialist

Responsibilities

Experience obtaining insurance authorizations and coordinating referrals to ensure timely access to services.
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Utilizes the operational guidelines for scheduling patient appointments.
Completes reminder calls to patient for scheduled appointments, as needed.
Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
Attends department meetings and completes trainings, as needed.
Processes medical records requests; both incoming and outgoing