Patient Services Specialist - Behavioral Health

Providence • Portland, OR

3d • Onsite

About The Position

The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Portland Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position.
• 1 year customer service experience, or Successful completion of a Providence internship.

Nice To Haves

• Some college coursework/training.
• 1 year of medical office or healthcare experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.

Responsibilities

• First point of contact to patients or visitors in person or by phone.
• Maintain a high level of patient satisfaction by providing exceptional customer service.
• Address patient safety issues that arise with acutely ill psychiatric patients.

Benefits

• Free, convenient, and ample parking
• TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area
• Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income
• Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap
• Paid Time Off – Benefit eligible caregivers receive up to 25 days per year
• Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/orRoth aftertax) contributions to help you save for retirement.
• Lyra Caregiver Assistance program- Up to 25 counseling or coaching sessions per eligible member per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed