Patient Services Specialist/ Radiology Services- UW Medical Center - Montlake

University of Washington•Seattle, WA

6d•Onsite

About The Position

UW Medical Center – Montlake Radiology Support Services is hiring a Patient Services Specialist 2 to support staff, providers, and patients with communications, scheduling, and information-gathering needs. The role partners with clinic team members to prioritize patient satisfaction and exceptional care delivery. The position is full-time at 100% FTE (40 hours per week), on-site with no telework, and includes alternate work shifts. It is a regular position represented by SEIU Local 925 Nonsupervisory. Radiology Services at UW Medical Center – Montlake provides comprehensive diagnostic imaging using state-of-the-art equipment and specialist radiologists. The department offers a broad range of imaging services, and its reports and images are integrated with the UW Medicine electronic medical record. UW Medical Center is an acute care academic medical center with campuses in Montlake and Northwest. The Montlake campus is near public transportation and the University of Washington campus.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except when legal requirements, such as a license, certification, and/or registration, apply.

Responsibilities

Provide staff, providers, and patients with an efficient system of internal and external communications, including answering phones and triaging calls.
Schedule provider and ancillary service appointments.
Obtain patient demographic, financial, and clinical information.
Partner with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
Perform other duties as requested.