Patient Services Specialist 2

University of Washington•Seattle, WA

4d•Onsite

About The Position

The Patient Services Specialist 2 (PSS2) provides clerical and technical duties to support the operational service functions of the Northwest Center for Oral and Facial Surgery, a clinic within the University of Washington’s Oral and Maxillofacial Surgery Department. Oral and Maxillofacial Surgery (OMS) is a specialty of medicine and dentistry that focuses on the diagnosis, surgical treatment, and management of diseases and disorders of the face and jaws. Our faculty are trained to treat trauma, congenital and acquired defects and disorders, facial infections, cancers of the head and neck region, as well as to perform extractions, placement of dental implants, and dental anesthesia and sedation. The Department of Oral and Maxillofacial Surgery conducts predoctoral curriculum in OMS, a 6-year MD/OMS-Certificate Residency Program, and a 1-year, hospital based, General Practice Residency (GPR). This position performs tasks that involve patient check-ins, insurance coordination, patient care scheduling, answering and triaging patient calls, scheduling new and returning patient appointments, pre-registration of patients, verifying demographic, financial and insurance information, maintaining patient records, cashiering, coordinating care with other services, and posting charges and payments.

Requirements

High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience.

Responsibilities

Greet patients and families
Ensure positive and professional first impression of the clinic
Maintain pleasant atmosphere of waiting areas
Schedule patient consults and procedures for multiple providers
Generate patient quotes for service
Coordinate clerical patient care activities and/or specialized technical to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Advocate for the patient/family by locating appropriate staff to address concerns
Provide telephone screening of patient medical problems and severity of condition, including COVID-19 symptoms
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary
Communicate various types of information to patients, referral agencies, departments, physicians and the community
Perform cashiering duties for patient co-payments, when appropriate
Act as a resource to other staff in patient support services and registration
Enter accurate and timely documentation in the patient’s record
Work with appropriate staff and management to identify issues with processes and make recommendations for improvement
Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations
Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
Communicates with insurance companies to ensure benefit coverage and pre-authorization requirements are met before planned procedures in the clinic
Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments
Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments
Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics
Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders
Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records both physically and digitally, and processing mail
Template and maintain provider and clinic schedules
Provide backup coverage for other PSS2 and PSS3 colleagues
Assist with orienting or training new staff
Perform related duties as required and assigned