Patient Services Specialist 2

University of Washington•Seattle, WA

13d•Onsite

About The Position

UW Medical Center-Montlake - Admitting Department has an outstanding opportunity to hire a Patient Services Specialist 2. This role is responsible for facilitating patient admissions, transfers, and discharges and performing clerical duties in support of the unit. The position is part of a team committed to the UW Medicine mission where Patients Are First.

Requirements

High School graduation or equivalent
One year of healthcare or administrative experience
Equivalent education/experience may substitute for required qualifications

Responsibilities

Register patients and verify, collect, and update demographic and financial information
Determine eligibility for care, assign payor plans, and verify insurance benefits for emergency and planned services
Obtain authorizations and necessary signatures for consents; complete Medicare as a Secondary Payor forms; collect co-pays or patient liabilities
Respond to patient inquiries and provide directions within the medical center
Assist patients and families via phone and in person while maintaining confidentiality of patient information
Triage phone calls to clinical staff and gather necessary info for return calls or emergencies
Communicate with patients, providers, and external agencies regarding financial arrangements, protocols, billing procedures, and insurance coverage
Assist patients in completing paperwork, including insurance forms
May coordinate death procedures and handle documentation
Participate in testing or implementing new systems or processes
Advocate for patients and families, helping them connect with appropriate staff and safeguarding privacy