PSS2 / Panel Navigator - Harborview
About The Position
UW Medicine Primary Care and Population Health - Harborview has an outstanding opportunity for a Patient Services Specialist 2 - Panel Navigator. This position is at the Adult Medicine Clinic in Harborview Medical Center. The Health/Panel Navigator is accountable for population health activities and tasks in the clinic which may include, but are not limited to the following: Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the “global” patient experience. This role is accountable for population health activities working closely with the care team in the clinic. Examples of population health activities are to maintaining accurate panels, ensuring team-based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients’ needs are met.
Requirements
- High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience, OR An equivalent combination of education/experience
Responsibilities
- Engage the patient in care optimization
- Empower the patient with knowledge and access to support resources.
- Improve the patient and family experience of care.
- Participate in Patients Are First measures and associated Medical Home goals and objectives.
- Referrals tracking to internal and external resources.
- Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
- Educate per protocol.
- Assist in the utilization of culturally relevant and language appropriate materials for target populations.
- When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
- Other Duties as Requested
Benefits
- Benefits for this position can be found at https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
