Casual Patient Services Representative

University Physician Group•Detroit, MI

3d•Hybrid

About The Position

The Wayne Mobile Health Units (WMHU) represent the future of healthcare, providing ‘care your way, where you live and work,’ with the long-term goal of improving population health outcomes. The Wayne Mobile Health Units (WMHU) deliver an ever-expanding menu of health care and social services directly to neighborhoods or places of employment. The Patient Service Representative is a professional who is the first point of contact for patients, they are responsible for greeting and registering patients in an efficient and courteous manner.

Requirements

High School Diploma or GED.
Ability to communicate effectively, both verbally and in writing.
Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy.
Interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other internal and external stakeholders.
Ability to move about consistently changing environment to approach homes and patients/potential customers.
Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs.
Ability to work independently.
Basic grasp of computers.
Ability to walk and/or stand for long period of time.
Compliance with Department Health and Safety policies and procedures.

Nice To Haves

Experience with scheduling and billing in a health care environment preferred.

Responsibilities

Provides excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times.
Confirm or collect patient demographics, insurance information, physician referrals and other check-in procedures as directed.
Check insurance eligibility at the time of registration.
Communicate insurance issues and questions to the Clinical Lead.
Schedule patient appointments according to defined protocols.
Maintain a safe and clean work space and patient walk-up area at the Mobile Health Unit site.
Ability to travel to Mobile Health Unit sites and be flexible with changes in locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.).
Ability to multitask various roles as needed throughout the Mobile Health Unit; quality assurance and lab orders.
Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.
Instructs patient of date of appointment, arrival time, location of appointment and answer any questions the patient or representative may have.
Working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services.
Administers Social Determinates of Health questionnaire.
Assist patients in accessing health and community resources.
Registers home bound patients and their caregivers in their homes for clinical services.
Other duties as assigned.