Guest Services Representative - Casual
About The Position
The Beaumont Sport & Recreation Centre (BSRC) is looking for Guest Services Representative’s (GSR) to continually amplify the front reception experience! This facility features an NHL-sized ice rink, with seating for spectators, fieldhouse that can accommodate indoor soccer, lacrosse, and host events; a gymnasium that can accommodate multi-court play; climbing-wall; running/walking track; concession, multi-purpose rooms, tuck shops; and of course, an aquatic centre. This position requires exceptional customer service skills and a knack for problem solving. The ideal candidate is a go-to person for regular customers seeking assistance and can connect people with the right solutions.
Requirements
- Previous experience with frontline customer service and cash handling
- Computer skills and experience with MS Word and Outlook
- First Aid/CPR Certification (or willingness to acquire at your own cost)
- Ability to deliver exceptional customer service by addressing customer needs and ensuring they have a great experience every time they visit
- Problem solve and respond quickly to issues or concerns
- Perform multiple tasks at the same time; be able to engage the customer in front of you and handle inbound calls
- Able to meet the shift requirements; shifts will include daytime, afternoon, evening, weekend, and holidays
- A clear Criminal Record Check with vulnerable sector satisfactory to the City of Beaumont
Nice To Haves
- Previous experience with Intelligenz recreation software considered an asset
Responsibilities
- Interacting with facility patrons in a friendly, fast, courteous, and efficient manner
- Course overrides and booking cancellations
- Assist with accounting, reporting, and software maintenance and upgrades
- Identify guest retention opportunities
- Listening to the needs of the facility patrons, providing detailed information regarding programs, products, services, and events, and proactively addressing concerns
- Processing new membership sales, point of sales transactions, and balancing the cash register
- Registering patrons in recreation programs
- Taking pride in every aspect of your work and performing tasks with energy and enthusiasm
- Ensure adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards.
- Report unsafe conditions and near miss incidents promptly.
- Attend regular safety meetings and promote a positive attitude.
- Other duties as assigned
Benefits
- An hourly wage of $18.39
- Membership to the Beaumont Sport and Recreation Centre
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
