Patient Services Representative

Westside Family Healthcare•Wilmington, DE

8d•Onsite

About The Position

Westside is looking for Patient Service Representatives to join a caring, dedicated team making a difference in the community. Westside Family Healthcare is a nonprofit organization that provides high-quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone. Working at Westside means working in a Primary Care Medical Home, which is a way to provide healthcare that puts the patient at the center of health care decision-making. Our mission is to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

Requirements

High school diploma or GED
One year of work experience in customer service
Experience using Microsoft Office software
Bi-lingual Spanish

Responsibilities

Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
Verify and update patient demographic and payer information in electronic medical record system
Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders