Patient Services Representative

The US Oncology Network•Georgetown, TX

10d•Onsite

About The Position

The US Oncology Network/Texas Breast Specialists is looking for a Patient Services Representative to join their Breast Surgery team at the Georgetown location. This role is a key point of contact for patients, ensuring a smooth and positive experience throughout the scheduling, check-in, and check-out process. The position supports daily front office operations and adheres to the US Oncology Compliance Program. The US Oncology Network is one of the nation's largest networks of community-based oncology physicians, dedicated to advancing cancer care. Texas Oncology is the largest community oncology provider in the country, delivering high-quality, evidence-based care close to home.

Requirements

High School Diploma or equivalent required.
0-3 years of medical business office experience (for Level 1).
Minimum 3 to 5 years medical business office experience (for Level 2).
Minimum five years medical business office experience (for Level Sr).

Nice To Haves

Medical office scheduling experience preferred.

Responsibilities

Greet patients and visitors in a courteous, professional, and helpful manner.
Check patients in and out for appointments while ensuring accurate demographic and insurance information is collected and updated.
Collect copays, balances, and other patient payments according to office procedures.
Verify insurance information and ensure required documentation is completed prior to appointments when applicable.
Schedule follow-up appointments, imaging, procedures, referrals, and other patient care needs as directed.
Coordinate outside imaging, procedures, referrals, and records requests to support continuity of care.
Reschedule patient appointments as needed and communicate changes clearly and professionally.
Answer phones, respond to patient inquiries, and route calls or messages to the appropriate team members.
Maintain patient confidentiality and follow all HIPAA and organizational compliance standards.
Support providers, clinical staff, and administrative team members with daily front office needs.
Maintain organized work areas and ensure patient-related documentation is handled accurately and timely.