Patient Services Representative (PSR) – Northwest Clinic Multi Specialty

Olmsted Medical Center•Rochester, MN

1d•Onsite

About The Position

The Patient Services Representative (PSR) at the Northwest Clinic Multi Specialty is a full-time, day shift position. The role involves greeting visitors, patient registration, insurance verification, answering patient questions regarding billing and directions, scheduling appointments, collecting payments, and coordinating with clinical staff. The PSR also handles administrative tasks such as monitoring healthcare programs, identifying primary care providers, ordering supplies, and performing referrals. This position requires computer proficiency and offers a starting pay range of $20.40 to $29.98 per hour, based on experience.

Requirements

Prior computer experience required
BLS certification

Nice To Haves

Knowledge of medical terminology preferred
General knowledge of Accounts Receivable preferred

Responsibilities

Greets visitors to the department in a professional and friendly manner.
Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
Monitors monthly update of MN Healthcare Programs.
Identifies primary care providers.
Answers patient questions, including billing, and provides directional needs.
Schedules and verifies patient appointments.
Collects patient payments and co-pays at each visit.
Works closely with clinicians and nursing staff.
Attends education and training seminars.
Orders and stocks department supplies.
Performs internal and external patient referrals.
Other duties as assigned.