Patient Services Representative

Knowtion Health•Los Angeles, CA

10h•Remote

About The Position

We are seeking a dedicated Patient Service Representative to manage the processing of accident claims. In this role, you will work both independently and collaboratively with a team that includes fellow Knowtion Health colleagues as well as the Client�s staff, all in a fully remote environment. Successful candidates will demonstrate exceptional communication skills, strong computer proficiency, and the ability to multitask effectively in a fast-paced setting. Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate. Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won�t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions. Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

Requirements

High school diploma or GED
1+ years' experience working with EMR/EHR systems required
1+ years' experience registering patients in a hospital/provider group setting required
Exceptional communication skills
Strong computer proficiency
Ability to multitask effectively in a fast-paced setting
Dedicated, distraction-free work space at home

Nice To Haves

EPIC software preferred
Experience with MVA claims or health claims including Medicare preferred
Experience with Microsoft Office products including Word, Outlook and Excel preferred

Responsibilities

Develop and maintain a professional relationship with clients, acting as a liaison between the hospital and Knowtion Health Hospital related physician offices, ensuring open and mutual communication
Develop and maintain a professional relationship with insurance payers, encouraging prompt payment
Remotely obtain information, including documents, regarding the entity responsible for payment of patient�s hospital bills or claims. The entity may be a commercial or governmental insurance payer, attorney or MVA adjuster.
Verify and fulfill any attorney requests that are received
Learn and implement client specific protocols and procedures
Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively