Patient Services Representative

Women's Health Arizona•Phoenix, AZ

About The Position

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.

Requirements

High school diploma or equivalent required
Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
Ability to maintain confidentiality and handle sensitive information with discretion.
Compassionate and empathetic attitude towards patients and their families.

Nice To Haves

Associate's degree or certification in healthcare administration preferred.

Responsibilities

Greet patients in a courteous and professional manner upon arrival at the practice.
Verify patient demographic and insurance information, updating records as necessary.
Assist patients with completing registration forms and obtaining necessary signatures.
Schedule patient appointments accurately, ensuring appropriate time slots and provider availability.
Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers.
Confirm appointments with patients via phone, email, or text message as needed.
Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers.
Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
Answer incoming calls and respond to patient inquiries in a timely and professional manner.
Provide information to patients regarding appointment scheduling, practice policies, and services offered.
Relay messages to healthcare providers and clinical staff as needed.
Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records.
Maintain cleanliness and organization of the front desk area and waiting room.
Perform other duties as assigned by practice management or healthcare providers.