Patient Services Representative - Family Medicine

Lifepoint Health • Lenoir, NC

1d • Onsite

About The Position

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service. A Patient Service Representative (PSR) who excels in this role: Performs scheduling, registration, patient pre-admission and admission at the physician practice Performs reception and discharge functions. Accurately obtains complete and accurate patient demographic information. Performs proper, compliant patient liability collection techniques before, during and after date of service.

Requirements

• High school diploma or equivalent
• Requires critical thinking skills
• Decisive judgment
• Ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Nice To Haves

• Associate's degree is preferred

Responsibilities

• Facilitates the patient referral process
• Obtains appropriate pre-certifications as requested by the provider(s)
• Greets patients
• Check-in
• Check-out
• Scheduling
• Managing telephones and messages
• Collects and posts co-pays, deductibles and past due patient balances at the time of service
• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions
• Accurately obtains complete and accurate patient demographic information
• Performs proper, compliant patient liability collection techniques before, during and after date of service

Benefits

• Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED