Patient Services Representative - FT

Lane Regional Medical Center • Zachary, LA

14h • Onsite

About The Position

This is a full-time position for a Patient Services Representative. The role involves accurately collecting, verifying, and entering patient information into the EMR system, interpreting insurance benefits, and communicating this information to patients and colleagues. The representative will also ensure patients sign necessary documents, process admission notifications, inform patients of hospital policies related to the revenue cycle, and discuss financial responsibilities. Accurate account documentation and processing patient referrals are also key duties. The position requires the ability to prioritize and function effectively in a fast-paced, challenging department.

Requirements

• Basic understanding of core Microsoft suite
• Basic Keyboarding skills
• Critical thinking, sound judgment, and strong problem-solving skills
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast-paced, and challenging department.

Responsibilities

• Collect, verify, and enter patient demographic, employer, financial, emergency contact, insurance, subscriber, and case-specific information into the EMR System with a high degree of accuracy.
• Obtain and interpret patient insurance benefits and communicate this information accurately to patients and co-workers.
• Ensure patients sign and scan all necessary documents for the admission process.
• Perform the admission notification (NOA) process to secure payment for inpatient stays by communicating with the patient's payer.
• Inform patients of hospital policies governing the revenue cycle.
• Minimize potential financial risk by discussing financial responsibility, past due balances, and referral requirements with patients/guarantors, and negotiating acceptable resolutions.
• Clearly and accurately document all activity on patient accounts.
• Receive and respond to incoming patient referrals for admission, including referral entry and appointment scheduling within EPIC.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed