Patient Financial Services Representative - Patient Financial Services SVHC - FT - Day

Stormont Vail Health • Remote - Kansas, KS

2d • Hybrid

About The Position

Under direction, responsible for the processing of patient accounts after initial bill submission to final 4rd party payment resolution. This responsibility includes timely and accurate resolution of denied claims, insurance correspondence and follow-up on unpaid claims that exceed the clean claim payment cycle. These activities are completed following established policies and procedures in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.

Requirements

• High School Diploma / GED Required
• 1 year experience in healthcare financial services, healthcare registration services or related healthcare experience.
• Working knowledge of basic medical terminology preferred. (Required proficiency)
• Detailed knowledge of major third-party billing and contract requirements. (Required proficiency)
• Excellent customer service skills. (Required proficiency)

Nice To Haves

• Associate's Degree Preferred

Responsibilities

• Detailed understanding of all technical primary and secondary billing rules to include, policies and procedures for assigned third party payers and contracts.
• Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements.
• Consistently and accurately documents accounts with activities as needed in a timely manner.
• Researches and accurately resolves unpaid insurance account (primary and secondary).
• Analyzes and resolves insurance correspondence for unpaid claims.
• Thoroughly researches and resolves identified payment discrepancies in a timely manner including identifying and correct posting errors (i.e. money applied to wrong account or not posted correctly to account).
• Demonstrates a good working knowledge of all applicable processes within the PFS Department.
• Ensures necessary data, identified processing issues and related information is provided to departmental management, appropriate departments and individuals within the organization in a timely manner.
• Exhibits a professional and pleasant demeanor when dealing with patients, employees, third-party payers and other customers of the organization.
• Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.
• Identifies and recommends computer system enhancements, computer applications and procedural changes to improve (1) accuracy and timing of claim submissions; (2) accuracy of third party payer and patient payments; (3) customer relations, and (4) efficiency of operations.
• Answers questions from other staff or clinic offices by phone or e-mail in a timely manner.
• Attends internal and external seminars for personal growth and development and shares pertinent information with other team members.
• Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested.
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED