Patient Services Representative- Advanced Orthopaedics & Sports Medicine
About The Position
The Patient Services Representative I helps ensure a seamless patient experience by managing patient interactions, maintaining accurate patient information, scheduling appointments, and responding to inquiries and concerns. The representative serves as a link between patients and healthcare providers, addressing patient needs efficiently and compassionately and helping foster a positive environment focused on patient satisfaction and well-being. The role involves communicating with patients, providers, and staff; coordinating appointments according to provider availability and clinic policies; maintaining confidential and accurate records in the electronic health record system; and collaborating with healthcare and administrative teams to improve patient flow and service delivery. The position is located in Houston, Texas, and the stated work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a healthcare setting.
- Strong verbal and written communication skills.
- Ability to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
- Basic computer skills, operational knowledge, and good typing skills.
- Pleasant and efficient manner in person and over the phone.
- Accuracy and attention to detail.
- Ability to work well under pressure and awareness and understanding of other cultures.
- Planning, organization, multitasking, and prioritization abilities.
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
- Ability to sit, talk, or hear regularly; use close and peripheral vision and adjust focus; spend up to 4–5 hours in front of a computer; hear telephone conversations; and speak clearly.
- Ability to handle stressful and uncomfortable situations.
Nice To Haves
- Ability to speak and communicate in Spanish.
- Experience with electronic medical record (EMR) systems.
- Knowledge of medical terminology and healthcare processes.
- Bilingual proficiency in English and another language.
Responsibilities
- Answer high-volume phone calls and electronic inquiries from patients, providers, and staff.
- Schedule, reschedule, and cancel patient appointments according to provider availability and clinic policies.
- Respond to patient inquiries and concerns, provide accurate information, and resolve issues promptly.
- Maintain and update patient records in the electronic health record system, ensuring accuracy and confidentiality.
- Collaborate with healthcare providers and administrative staff to streamline patient flow and enhance service delivery.
- Provide excellent customer service to support a positive patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
